Terms & Conditions

Dear visitor,

Below you will find our terms and conditions related to your purchase of your personal skin care products. It contains information about our return policy, privacy policy and other useful information. Please read carefully

‘We’ or ‘Us’ refers to NINNI Ltd. registered at Highview House, 1st Floor, Tattenham Crescent, Epsom Downs, Surrey, KT18 5QJ. “You” refers to you – our wonderful customer.



All our prices include VAT and standard shipping and are shown in Pound Sterling. If you require express or tracked delivery this will be added to your order.


Payment for your personalized skin care product is due at the time of placing the order and will be made by credit or debit card via our website. When providing the payment details you guarantee that the details are correct and that you are the person referred to the billing information provided. You will receive a receipt for your order via email. If an item ordered is unavailable, we will contact you to offer an alternative or refund.


When purchasing products from this website you recognize and accepted that some natural ingredients, essential oils in particular, may cause sensitivity in susceptible individuals and that NINNI Ltd can not be held responsible for such occurrences. If you have very sensitive skin we encourage you to perform a patch test on the skin for any adverse reactions. As many of the ingredients in the products used are natural they are crop dependent which may result in small inconsistencies from batch to batch, but this does not affect the performance of the products. It is recommended that the products are stored in a cool place away from direct sunlight.


Once you receive your parcel from us please check it carefully and notify us upon receipt if anything is incorrect, damaged or missing. If you do not do this we are not obliged a rejection of the products at a later date. Your statutory rights are not affected.

If you wish to return your personalised product for any reason, you must notify Us within 7 days of receiving your order with your reason for returning the products. Only products that are in an unopened, unused condition and at its original state will be accepted. All re-delivery costs will be your responsibility, unless the goods are found to be damaged or faulty. All goods must be returned within 14 days of you receiving them. Once We have received and inspected the goods, the refund will be issued via PayPal.

Intellectual Property

The website ninni.co.uk is owned or licensed and operated by NINNI Ltd. NINNI Ltd is the owner of all copy right and any use of its content, including logos and images is prohibited without our written permission. NINNI is a registered trademark. You may not modify anything on this website.

Limitation of liability

NINNI Ltd is not responsible for the content of any off-website pages or any other websites linked to or from this website. We shall not be liable to anyone or to any business for any interruptions, loss or damage (including computers and system) which may arise from the use of this website , in any off-website or in any linked websites or of any of the information provided on this website, in any off-website or in any linked websites.

Privacy Information

Your privacy is our priority and we have updated our processes and terms to comply with the GDPR, We only use the information you provide to fulfil your orders, keep you informed of the progress of your order and other news about the NINNI family. You can unsubscribe from our newsletter or request to delete your information at any time. Your information is only shared with carefully selected fulfilment parters so we can process your order as efficiently as possible. Your information is not shared with any other third parties for marketing purposes.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you want to know what information we have stored, if you want us to delete all of your information from our database or have any other questions or concerns please contact us on info@ninni.co.uk and we will happily assist you.

Our rights

We reserve the right to from time to time change these terms and conditions with immediate effect.


The website, its content and these terms and conditions are governed under English Law.